We respect your privacy and are committed to protecting it. This privacy statement explains our policies and practices regarding on-line customer information. It is through this disclosure that we intend to provide you with a level of comfort and confidence in how we collect, use, and safeguard personal and other information we collect or that you provide through this website, and how you can contact us if you have any questions or concerns. By using the site, you agree to the terms of this privacy statement.
This Privacy Statement applies to www.languagebird.com and its related mobile site, which are owned and maintained by
10501 Wilshire Blvd. #606
Los Angeles, CA 90024
The business purpose of this website is to provide visitors the opportunity to learn a foreign language online.
When you visit languagebird.com we will not collect any personally identifiable information (“PII”) about you unless you provide it to us voluntarily. PII includes information that is particular to you such as name, street address, telephone number, email address and credit card number if you make a purchase which we make great strides to secure. If you enroll in lessons or participate in a Chirp Room, images of students may be videotaped, behavioral information about your purchase history and class attendance may be collected. If you opt not to provide us with PII you can still access our website, however you may be unable to participate in certain promotions, such as sweepstakes, create login credentials in order to use certain functionalities on the site, or receive product information.
Our primary goal in collecting personal information from you when you visit languagebird.com is to provide you the functionality and services that you need to have a meaningful and customized experience while using the site features or taking a class. We need to collect personal information in order to fulfill a site user request such as communicating about classes, to communicate with instructors about students, and so our instructors may prepare for classes, sending marketing, promotional or support materials including emails or other information, and fulfill purchases.
If you are linked to this site upon requesting information by text message and you later reply “STOP,” you agree to receive a confirmation text message to your STOP.
This site may use session and persistent “cookies” to collect personally identifiable information.
To accomplish your goals, we may ask you for PII, including, name, email, social media profiles, date of birth, phone and/or mobile number, mailing address, payment information.
Personally identifiable information collected on languagebird.com may be used to:
- Fulfill a site user request (e.g., brochure fulfillment, lead generation, send marketing or promotional materials including emails or other information, save or share content)
- Fulfill and deliver an order for goods or services
- Respond to your comments or requests for information
- Meet a request for or to develop new products or services, including lesson planning, grading, supervision and quality control
- Make the user experience more customer friendly
- Contact you, if necessary, in the course of processing or shipping an order for products or services
- Record keeping
- Generate site analytics that improve our site layout, content, product offerings and services
- Compile user data that is stored in our database and may be used for marketing and other purposes
- Match personal data collected here with data about you that we collect through other sources
- Advertising and marketing
- Compliance with legal requirements
We undertake reasonable security precautions and store personal information we’ve collected from or about you:
- Where you have created an account on our website or one of our mobile applications;
- As long as required by law or as needed to enable us to exercise our rights and perform our obligations under our applicable terms of service, including this privacy notice; and
- So we are able to contact you in the future, for a reasonable period, should our relationship end.
Cookies and Interactions with other Sources
During a visit to our site, no personally identifiable information about you is collected. Most information on our site is free to browse at your leisure without the need for you to provide us with personally identifiable information. Languagebird.com collects other information, non-personally identifiable information from site visitors. This means that we do not track these items on an individual basis that identifies the site visitor, but rather gather and collect this information on an aggregate (or anonymous) basis that includes all site visitors. Non-personal information may include information such as tracking the site pages that are visited, the amount of time spent on our site, clicks, page views, events (which shopping tools you interacted with), and zip code.
Our primary goal in collecting aggregate information from you is to be able to perform site metrics that allow us to improve the functionality of the website. We need to collect aggregate information in order to track page visits and peak site usage time, and to perform site click through analysis and site layout re-design.
We may use session and persistent “cookies,” session logs, spotlight ads/web beacons/GIF/pixel tags, banner ads or links, and third-party click tracking analytics tools (such as HubSpot, DoubleClick, Efficient Frontier, Flurry, and Google Analytics) to collect aggregate or other non-personally identifiable information about site visitors. An explanation for each of these items and how they work is included in the “Methods to Collect Information” section below.
What do we use Non-Personally Identifiable (Aggregate) Information for?
Non-Personally identifiable information collected on languagebird.com may be used to:
- Compile aggregate and statistical data to help in website design and to identify popular features
- Measure site activity to allow us to update our site to better meet user wants and needs
- Make the user experience more customer friendly
Languagebird.com utilizes non-personal data for the purpose of performing analytics on the users’ experience while visiting this site. This analysis:
- Is performed on an aggregate level and does not identify you or your information personally
- May involve the use of a third-party vendor acting on behalf of languagebird.com
- Is performed in order to improve our website and the user experience
- May include the use of session and/or persistent cookies to track user movement across this and other LanguageBird® websites or to track other events within or across this and other LanguageBird® websites
Any information that is provided to a third-party vendor is to be used only for the purpose of performing the analytics and compiling reports of the data. The third-party vendor is restricted from using this data in any other way other than to provide these services to LanguageBird® and they may not share or resell this data
Cookies and Behavioral Advertising
A “cookie” is a small text file that helps us in many ways to make your visit to our website more enjoyable and meaningful to you. For example, cookies can avoid you having to log in every time you come back to one of our websites. They also allow us to tailor a website or advertisement to better match your interests and preferences. There are a couple different types of cookies.
A “session” cookie is stored only in your computer’s working memory (RAM) and only lasts for your browsing session. When you close all your browser’s windows, or when you shut down your computer, the session cookie disappears forever.
A “persistent” cookie is stored on your computer’s hard drive until a specified date, which could be tomorrow, next week, or 10 years from now. Persistent cookies stay on your computer until either a) they expire, b) they are overwritten with newer cookies, or c) you manually remove them. Most browsers can be configured not to accept cookies, however, this may prevent you from having access to some site functions or features.
This site may use a third party to deliver site functionality such as fulfilling your request to book appointments or purchase items or services from LanguageBird®. In performing this function, the third party may place a persistent cookie on your computer or have to gather personal information from you in order to facilitate the processing of your purchase.
This site may use a third-party click tracking analytics tool (such as HubSpot, DoubleClick and Google Analytics) to capture click through statistics.
Languagebird.com may use spotlight ads/web beacons/GIF/pixel tags which are site instrumentation tools that help us to determine, for instance, whether a page has been viewed or not and, if so, how many times. Emails or electronic newsletters we send may use tools (e.g., pixel tags or web beacons) to gather email metrics and information to improve the reader’s experience such as how many of the emails are opened, if they were printed or forwarded, the type of device (e.g., mobile or PC) from which they were opened, and the city, state, and county associated with the applicable IP address. In general, any electronic image viewed as part of a webpage, including an ad banner, can act as a web beacon.
When you visit our website, the server housing the pages automatically generates a “session log.” We use session logs to help us determine how people travel through our site. In this way, we can structure our pages so that the information most frequently visited is easier to find. By tracking page visits, we can also determine if the information we’re providing is being used. The only data gathered is the Internet Protocol (IP) address from which you came (which contains no personal information), the web site that referred you, the pages you visited and the date and time of those visits.
If you visit this site with an open ID, you may integrate with third-party social media sites, and languagebird.com may track on an aggregate level the number of visits to this site with an open ID, the number of items “liked” on this site, or items on this site that you choose to share with a third-party social media site.
Users may be directed to languagebird.com via banner ads, site links or QR Codes. Ads, site links or QR Codes may use tools such as cookies or web beacons to deliver metrics on the effectiveness of the ads or links. They do not collect personal information from the user.
Interest-Based/Online Behavioral Advertising
On some pages of our site, we may allow third-party advertising partners to set web tracking tools (e.g., cookies and web beacons) to collect anonymous, non-personally identifiable information regarding your activities on those pages (e.g., your IP address, page(s) visited, time of day). We may also share such information we have collected with third-party advertising partners. These advertising partners may use this information (and similar information collected from other websites) for purposes of delivering future targeted advertisements to you when you visit other (non-LanguageBird®) sites within their networks. This practice is commonly referred to as “interest-based advertising” or “online behavioral advertising.”
Opting out (site pages). If you do not want your browsing while on such pages to be used for interest-based advertising purposes, you may opt-out of such uses by the listed advertising partner(s). Even if you opt-out through this service, we may still collect non-personally identifiable information regarding your site activities and use it for non-interest-based advertising purposes as described in this privacy statement
Opting out (advertisements). Advertisements on third-party sites that link to LanguageBird® may have been directed to you based on anonymous, non-personally identifiable information collected by advertising partners over time and across websites. These advertisers should provide a mechanism to opt-out of the advertising partners’ use of this information for interest-based advertising purposes. Even if you opt-out through this service, we may still collect and use information from the advertisements for non-interest based advertising purposes, such as to determine the effectiveness of the advertisements.
LanguageBird® makes every effort to comply with the cross-industry Self-Regulatory Program for Online Behavioral Advertising managed by the Digital Advertising Alliance (DAA) (http://www.aboutads.info). When you opt-out on site pages or through such advertisements, we expect our advertising partner(s) to know to place a cookie on your specific computer and browser (and only the specific computer and browser from which you opt out) indicating that you have opted out. If you clear your browser cookies and wish to remain opted out of interest-based advertising, you must opt-out again. The list of our advertising partners may be updated from time to time. To opt-out of internet-based advertising by all DAA-participating companies, visit http://www.aboutads.info/choices/.
Do Not Track Disclosure
We support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
How we use Personally Identifiable Information
Languagebird.com shares personally identifiable information that you provide with its contracting teachers. LanguageBird® does not rent or sell your personally identifiable information.
Personal information that you provide to us in the course of requesting a product or service through this website may be gathered and stored in one or more of our corporate databases and be used for purposes of contacting you for things like promotional offers, marketing programs, or other communications from this website or other LanguageBird® programs and services.
Vendors, contractors or partners of languagebird.com who have access to your personal information in connection with providing services for languagebird.com are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for languagebird.com.
Languagebird.com may share your information with subcontractors. Subcontractors are restricted from using this data in any other way other than to provide these services to LanguageBird® and they may not share or resell this data.
Site metrics for languagebird.com may be shared with other LanguageBird® websites or subsidiaries or affiliates.
Languagebird.com will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on LanguageBird® or the site; (b) protect and defend the rights or property of LanguageBird® and this site; or, (c) act under exigent circumstances to protect the personal safety of users of LanguageBird® , its web sites, or the public.
Nevada Privacy Rights
If you live in Nevada, you can opt out of the sale of your PII by contacting us at (844-700-2473) or [email protected]. Our personnel will take your request and keep you up to date on the progress of your request.
California Privacy Rights
California defines PII as information that identifies, relates to, describes, is capable of being associated with or could reasonably be linked, directly or indirectly, with a particular consumer or household.
Under “Personal Information” and “Cookies and Interactions with other Sources” we explain the categories of PII that we collect.
Under “Personal Information” and “What do we use Non-Personally Identifiable (Aggregate) Information for?”, we explain how we use PII that is collected.
Under “Interest-Based/Online Behavioral Advertising”, we explain how we share PII.
If you live in California, you have additional rights with respect to certain PII that we collect. This includes:
- The right to learn about the categories of PII that we collected from or about you in the past 12 months
- Obtain a copy of PII that we have collected from or about you, no more than twice every 12 months
- Learn about the kinds of third parties with whom we may have shared PII
- Obtain the categories of PII that we may have sold or otherwise shared in the past 12 months
- Learn about the categories of third parties to whom we sold your PII
- Request that your PII be removed from our systems
- Opt out from our sales of PII
- Lodge complaints about the way we handle your PII
You can make requests to receive copies of PII and to have PII deleted on behalf of members of your household by submitting requests on their behalf along with written authorization from each member of your household.
You can also submit requests through an agent (like an attorney, or someone else you trust) that you have authorized in writing to act on your behalf. To do so you’ll need to either present a power of attorney for them to act on your behalf or give your agent your written and signed permission to do so.
Either way, we will need to verify your identity to protect your security. We will ask you to provide several data points like name, address, mobile phone and email address to match against the information we have in our systems. We have this process so we can verify the identity of the consumer making the request to a reasonable degree of certainty as detailed in the California Consumer Privacy Act. We want to be sure that we are returning potentially sensitive information about you or the things that you buy in our stores only to you or your agent, authorized to receive it. If we cannot verify your identity, we will have to reject your request. Otherwise, we will notify you when your request has been completed. In accordance with the CCPA regulations, we will not disclose certain sensitive information in response to a request for access to specific pieces of personal information, including Social Security number, driver’s license number or other government- issued identification number, financial account number, any health insurance or medical identification numbers, account passwords, or unique biometric data. If you’re making requests on behalf of your household, we will also need to verify the identities of each member of your household.
In order to exercise these rights, contact us at (phone number) or [email protected]. Requests are generally free of charge, and we will generally process your request within 45 days unless we have a specific reason for an extension of time. If for any reason we cannot fulfill your request in whole or in part, we will also let you know.
Removing or Changing Personal Information from our Site?
Access to and Control Over the Use of Your Information is central. If you wish to correct or update your personal information you may contact us at:
10501 Wilshire Blvd. #606
Los Angeles, CA 90024
The scope of access available for this request is for information stored in the database that holds the data for languagebird.com. Any personal information that has been collected from you on other Company websites will not be accessible or changeable through the processing of this request.
Protecting from Hackers
Vendors, contractors or partners of languagebird.com who have access to your personal information in connection with providing services for languagebird.com are required to keep the information confidential.
Vendors are not permitted to use this information for any other purpose than to carry out the services they are performing for languagebird.com.
By visiting this site and by providing your personally identifiable information to us, both you and your guardian understand and consent to the collection, use, processing, transfer, and disclosure of your personally identifiable and non-personally identifiable information globally — including to the United States – in accordance with this Privacy Statement. Therefore, by visiting this site and by providing such information, you consent to the transfer of such information across country borders, and to the use, processing, and disclosure of such information in global locations. Your consent shall be deemed to include your consent to transfer of the personally identifiable or non-personally identifiable information to locations that may have different levels of privacy protection than in your own country.
Outside Links. Languagebird.com provides links to other websites. We encourage you to review the privacy statements of all sites which you visit, including those whose links are provided so that you can understand how those sites collect, use and share your information. Languagebird.com is not responsible for the privacy statements, content or data handling practices on other websites.
Updates to Privacy Statement. Occasionally we may update the privacy statement for languagebird.com in order to reflect any changes to the website or our privacy practices. If we make any updates to this statement, including any updates reflecting material changes to our Online Behavioral/Interest-Based Advertising practices, the new statement will be posted to the website ten (10) days prior to the changes taking effect.
Minors under 13. Languagebird.com does not knowingly intend to collect personal information from children under 13 years of age. If a child has provided us with personal information, a parent or guardian of that child may contact us at:
10501 Wilshire Blvd. #606
Los Angeles, CA 90024
If they want this information deleted from our records. We will then make reasonable efforts to delete the child’s information from the database that stores information for languagebird.com. If we become aware that we have collected Personal Information from children under age 13 without verification of parental consent, we take steps to remove that information from our servers.
Are we missing something?
If you have any questions, comments or concerns about this online privacy statement for languagebird.com, languagebird.com privacy practices, or have any questions regarding the contents of this website please contact us at
10501 Wilshire Blvd. #606
Los Angeles, CA 90024