Hello! I’m Jan De los Santos, the Educational Operations Assistant at LanguageBird. Born and raised in Bacolod City, Philippines, I initially pursued a Bachelor of Science in Marine Engineering at John B. Lacson Colleges Foundation-Bacolod. This experience set the stage for my journey into the dynamic world of customer service.

I spent three years as a Technical Support Representative and two years as a resolution specialist in a leading BPO company in the Philippines. During this time, I discovered the importance of mastering additional languages, particularly English, which has been instrumental in effectively communicating with diverse individuals and excelling in my roles.

I have a keen interest in learning languages, with Korean being a current favorite due to its unique sound, structure, and cultural nuances.

Outside of work, I love spending quality time with my son, enjoying funny movies, and exploring the outdoors on relaxing bike rides.

As your dedicated Educational Operations Assistant, I’m here to support and assist you in any way possible. Feel free to reach out—I’m here to help!